No one company can provide all the expertise and experience needed to-day to develop and deploy a successful web site. What is needed and what RCL provides, in this rapidly expanding technological environment, is a company that can identify, co-ordinate and manage the diverse skills and software required to build a seamless and successful web solution. A solution that provides that vital element of 'customer empowerment', to enrich the relationship between customer and business.
Customer empowerment is obtained through being able to differentiate between individual customers and presenting the business in a consistent manner to each customer, in their own terms and via their preferred view. No matter what channel of communication is used. This gives the customer greater confidence in the business and increases their desire to return. A business who is successful at this, transforms their business focus to 'Customer In' from the norm of 'Company Out'.
Using the flexibility and power of
AccountView,
RCL is able to make it the hub of any web development.
Fully interfaced to the web front-end and any supporting software.
Feeding data, as each customer accesses the web and updating data as transactions are confirmed by the customer.If an extended ERP/EBA system is being developed, whereby suppliers are informed of stock requirements, customer order placement etc., AccountView can initiate the necessary transmission of information.
No matter if its WAP/e-TV/XML/CRM/B2B/B2C/e-trade/e-commerce or any other acronym, RCL can assist in the specification, identification of supplier or service vendor, development, management and deployment of a successful web solution.
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