Many businesses desire strong profits and a cohesive work force, but take little positive action to achieve these goals.
Such desires cannot be achieved overnight.
They require training and a process of continuous improvement and refinement in order to meet the ever changing business environment.
A positive step forward is to install a Corporate Performance Management (CPM) process and ethos in the business.
Quit simply, CPM are activities to ensure that goals are consistently met in an effective and efficient manner. CPM's can be focused at various levels - at cross department business processes; at an individual department; at processes to build a product/service; at groups or teams of employees; at individual employees; etc.
Good Corporate Performance Management is based upon:
- Clear policy statements so staff at every level know what the company goals are
- Clear direction to staff at every level so they know what to do to attain company goals
- Mutually agreed and credible measurement criteria that makes sense to the manager and to the business
- dentifying areas of weakness and undertaking training to develop and improve such areas
- Timely feedback to managers on their measurement criteria
- Timely feedback to aid continuous process improvement and refinement
- Targeted consequences imposed consistently to develop superior performance and its maintenance
- Allowing for change at all levels as the business environment changes
- Finally, remembering to celebrate achievements
To help achive these aims, software can be used to produce the data for the measurement criteria, be they plans, budgets, forecasts or actuals. For consistent results across all measures, such software should be integrated with the E.R.P.
(Enterprise Resource Planning) system used by the business.